How does Satisfy Travel work?

Satisfy Travel is a solution that allows you to manage hotel services online and helps sell more without increasing your marketing budget

Guest App

Allows a guest to order any service & pay for it, or contact the administrator

Web monitor for administrator

An online digital system, where an administrator can manage hotel services, assign employees, control the work of staff, communicate with guests in a multilingual chat, send scheduled notifications to guests

Staff App

Employees receive notifications about ordered services and report on their completion, planning their work given the "Do Not Disturb" guests’ status

App for guests

Hotel services are available in one click in the mobile app

With the mobile app, users can:

— Get detailed information about your hotel. For example, find out the schedule of restaurants, bars or SPA-centers; get acquainted with the menu and the possibility of ordering food in the room, find out the tour program. You only tell what you want.

— Order any of the available services and pay for them in one click, without going to the reception and making calls to the administrator, without stress, and overcoming the language barrier. Your profit is growing because modern guests are more eager to order online.

— Contact the administrator for any question in any language. You simplify communication with guests, thereby anticipating their expectations and neutralizing any possible negativity. Make communication with guests and service truly personalized.

Web monitor for administrator

The workflow of the hotel on your monitor

1. Main page

This is a dashboard, which reflects all the relevant information: ordered services and employees, active chats with guests. All information is updated in real time. When a new service or message appears in the chat, a sound signal and a special icon will notify you.

2. Service management

In the section Services you can choose any services that are relevant for your hotel. Choose standard services or create your own. When adding a service, you can:

— make it paid or free;

— specify the cost of the service;

— enable/disable writing comments to the administrator;

— assign employees responsible for the implementation of this type of service.

3. Staff management

In the Staff section, you can add an employee, assign him/her the services which he/she is responsible for, as well as control the entire workflow. Here you can see the efficiency of each employee, the number of active services, as well as the time of their accomplishment.

Only you can decide what kind of employees should work with the service. It can be just one person in charge of all online orders. Or maybe you'd like to add all team members, distributing services according to their responsibilities. This will help automate work and unload the front desk.

4. Settings

On the settings page, you can select your language and currency, place a hotel photo and fill out a hotel profile. It’s up to you to decide what exactly you want to share about your hotel.

Application for staff

Distribution of tasks and notifications on their accomplishment online

Using the mobile app, your employees can:

— instantly receive notifications about ordering new services and report on their completion;

— see the details of the ordered services and the chat between the administrator and the guest on a specific service to take into account any of their wishes;

— see the list of rooms with the "Do Not Disturb" status and plan their work schedule better;

— see the up-to-date list of rooms with the «Check-out» status. Forget about printing out the list of rooms to clean. All information is already in the staff app.

The administrator can also log in to the mobile app for staff under his own account, manage services & employees, and communicate with guests via chat.

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